Reimbursement Services and Patient Support Hub

WRB’s experience in building relationships with healthcare providers and their patients has positioned WRB to help patients gain access to the medicines they need and ensure the appropriate reimbursement support is obtained for patients and healthcare providers. WRB’s services are delivered with a white-glove, personalized and tailored approach.  

We build customized teams of highly trained Reimbursement, Coding and Billing Specialists, Financial Assistance Experts, Customer Care Consultants and Nurse Advocates to insure your physician customers and their patients gain access to their medicine and stay on therapy.

We provide a broad range of reimbursement services that help remove the barriers to access while building brand and product loyalty. Our highly trained Reimbursement Specialists handle a myriad of activities from answering general coverage inquiries, to helping patients and providers navigate the reimbursement process to managing more complex appeals process cases.  

WRB’s comprehensive Reimbursement Services and Patient Support hub services include:

  • Reimbursement Hotlines
  • Comprehensive Reimbursement Hub Support
  • Benefit Verifications
  • Prior Authorizations
  • Claims Assistance
  • Billing and Coding 
  • Appeals Support
  • REMS Program Management
  • Specialty Pharmacy Routing
  • Co-Pay Assistance Support 
  • Appeals Support
  • Patient Assistance and Alternative Funding Support Programs
  • REMS Program Management
  • Specialty Pharmacy Routing
    • Electronic Data Exchange Capabilities  

WRB’s reimbursement support solutions combine multi-channel contact center technologies with our reimbursement services experts who are skilled at designing and managing effective reimbursement and patient support programs. Our Reimbursement Specialists have provided reimbursement coverage for leading pharmaceuticals and medical device products across therapeutic areas including diabetes, ophthalmology, testosterone therapy, alcohol / opioid dependency, oncology, osteoporosis, multiple sclerosis and pulmonary arterial hypertension (PAH).

WRB’s Reimbursement Services, along with our Patient Compliance and Medical Information services, work together to further ensure patients gain access to the medications they need, accurately and concisely receive the co-pay / financial assistance they are eligible for, obtain accurate drug information and remain on their therapy.