WRB offers customized programs to support each client’s individual requirements.  Our programs are designed to function as an integrated service — supporting multiple departments within an organization.  Programs encompass a variety of services and are applicable during all phases of the product marketing cycle.  They serve patients, consumers and healthcare professionals in both the traditional and managed care market.  Programs are designed to provide product information, increase patient compliance, promote product awareness, build brand loyalty, drive product sales and enhance customer service. View our case studies for recent program examples.

Program examples:

·         Product and Disease Information

·         Patient Support/Counseling (DTP)

·         Adverse Event Reporting

·         Product Complaint Reporting

·         Risk Management Programs

·         Drug/Patient Registries

·         Customer Service

·         First Launch

·         Customized Outbound Programs

·         Special Projects

·         Outbound Education Programs

·         Surveys

·         Scheduling and Confirmation Services

We are a full-service operation offering you a wide range of services including:

·         Consulting — program design and start-up plan

·         Dedicated Program Management Staff

·         Validated Medical Information Software

·         Ready-to-use software application, Information Request Management System (IRMS)

·       Includes Medical Information, Adverse Event and Product Complaint modules

·       Leading medical information software in use today

·         Flexible 24 x 7 operation

·         Central Communications Hub

Choose WRB for Your Next Health Information Program!
Many factors set us apart as the industry's premier call center: quality, focus, experience, and partnership.

Partner with WRB on your next medical communications program — contact us today!