Our Services

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WRB is a boutique service provider for healthcare companies that require a highly integrated relationship with their contact center and want a customized solution. WRB has more than 20 years of experience assisting manufacturers and service organizations with the following services:

  • Reimbursement and Patient Access Support
  • Medical Information and Drug Safety
  • Patient Compliance and Medication Adherence
  • Customer Care
  • Remote Patient Monitoring
  • Inside Sales / Tele-Detailing

Our specialists’ credentials are based on your needs such as: Nurses, Pharmacists, highly skilled customer care professionals, former pharmaceutical sales reps, dieticians, and wellness coaches.

We combine a high level of access, customization and integration with award winning technology, including Interactive Intelligence’s Customer Interaction Center, to connect seamlessly, efficiently and effectively with your audience via the web and phone. We are experts in staffing contact center programs, measuring agent performance, coaching skill sets, building relationships and ultimately helping clients reach their goals of delivering world-class service and impacting their bottom line results.