June 2013

WRB Communications, a leading outsource partner of healthcare contact center solutions, recently announced strong growth and expansion in 2013. WRB delivers cost efficient contact center solutions to healthcare companies that provide the benefit of improved patient adherence, greater customer satisfaction and increased product sales.


In 2013 so far WRB has expanded its business through a combination of new clients and growth with established clients. To support its growth, WRB continues adding new jobs in the Washington, DC metropolitan area, including full-time Managers, Registered Nurses, Pharmacists, Customer Care professionals and experienced Sales representatives within Medical Information, Drug Safety, Consumer Affairs and Inside Sales / Tele-Detailing.


Ron Abel, WRB President, said “our continued growth and success is the result of increased investment in both human and technology resources to further support additional expansion this year and beyond.” WRB’s strong, steady growth is a real tribute to the talent of our people, said Abel. “Our team has an exceptional ability to work with clients to generate great value for them.”


Our representatives operate in a ‘best-in-class’ contact center environment using state of the art technology including our fully integrated multi-channel Interactive Intelligence communications platform. WRB’s CRM solutions include the validated Information Request Management System (IRMS) for our medical and consumer affairs services.


As further evidence of its growth, WRB recently added 10 new IRMS licenses to serve its expanding client requirements. This growth is on top of the 25 licenses WRB added in Q4 2012. WRB has collaborated with Online Business Applications (‘OBA’), provider of IRMS, and used IRMS as its validated CRM system for more than 6 years.


About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing and post-contact fulfillment.


The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, or +1 703.449.0520.


Denise Dixon

Vice President, Sales

WRB Communications

+1 703.449.0520, ext. 2227