WRB Communications, a leading provider of multichannel contact center solutions for healthcare manufacturers and service organizations, celebrates its 20th Anniversary this year, highlighting the evolution of a company that continues to grow every day. WRB has successfully supported millions of patients and healthcare providers – building brand loyalty and increasing sales.
Our Anniversary is a testament to our staffs’ dedication to quality and service, said Ron Abel, President of WRB. “Our professionals, which include reimbursement specialists, sales professionals, nurses, pharmacists and customer care specialists, are the best in the business. And, we are thankful to our many pharmaceutical, biotechnology, diagnostic, medical device and trade organization clients we have partnered with in the past 20 years.
Since 1996, WRB has remained focused on the foundation it has built -- providing the highest quality healthcare call center services. Abel said “we are constantly staying in step with current technologies and helping people with the one of the most important aspects of life - their health.”
WRB’s services have evolved throughout the years and its service pillars include:
· Medical Information and Drug Safety
· Reimbursement and Patient Access
· Inside Sales / Tele-Detailing
· Remote Patient Monitoring
· Patient Compliance
· Customer Service
Denise Dixon, Senior Vice President, credits WRB’s ability to stay competitive in the healthcare call center industry with what’s at the heart of WRB: Quality, Compliance, Experience and Reliability.
The evolution of the healthcare call center industry over the past 20 years has been extraordinary. One aspect that hasn’t changed is the demand for the highest quality service. “WRB’s outstanding quality support remains a primary competitive distinction,” said Dixon.
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.
The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, or 1-800-406-6440.