WRB Communications, a leading provider of multichannel contact center solutions for healthcare manufacturers and service organizations, recently added new contact center space of more than 8,500 square feet to further support increased growth.
The contact center workstations are positioned to encourage team building. This approach gives staff additional confidence and increases the quality of customer care provided. WRB’s new facility also includes a state-of-the-art training facility and executive meeting space.
This Summer has included growth across WRB’s service pillars: Reimbursement and Patient Access, Medical Information, Inside Sales / Tele-detailing and Premiere Customer Care.
WRB is supporting a copayment foundation, which assists patients living with chronic and life-altering illnesses in paying their share of prescription drug copayments, deductibles, and health insurance premiums. With nearly 30 Reimbursement Specialists dedicated to this program, WRB is providing premiere multichannel copayment assistance and customer care to its patients, family members and other key stakeholders.
WRB is also working with a health and wellness company focused on delivering groundbreaking solutions made specifically for women. WRB is delivering inside sales / tele-detailing support by reaching out to OBGYN offices to introduce the consumer device and gain commitment from patient facing practitioners to recommend the product to their patients.
In addition, WRB is collaborating with a global pharmaceutical company that is focused on the commercialization of novel, proprietary products for the acute treatment of underserved medical needs including central nervous system conditions. For this program WRB is supporting its patients and healthcare professionals by providing medical information support, the initial intake of Adverse Events and the initial intake of Product Quality Complaints.
“This Summer, we added new jobs into the community including Program Managers, Reimbursement Specialists, Medical Information professionals, Inside Sales Representatives and Premiere Customer Care Specialists. With the opening of WRB’s newest facility, it continues to be a priority for us to provide the most positive work environment for our employees. When our employees feel appreciated and enjoy their collegial work environment, that is transferred directly to our client partners’ patients, consumers, healthcare professionals and other stakeholders, making WRB Communications a preferred contact center partner for healthcare organizations,” noted Ron Abel, President.
About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device, diagnostic and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.
The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, or 1-800-406-6440.