News

WRB Communications, a leading provider of multichannel contact center solutions for healthcare manufacturers and service organizations, announced that Barry Peters, CIPM, joined as WRB’s new Vice President of Compliance and Regulatory.

As Vice President of Compliance and Regulatory, Barry and his team are responsible for overall compliance and risk management at WRB. Barry will also serve as WRB’s privacy officer.

Barry brings more than 30 years of pharmaceutical experience to WRB including leading the Compliance and Quality division for a pharmaceutical contact center and leading a global customer care contact center for Merck. His experience spans across regulatory compliance, quality assurance, ISO9001, HIPAA, customer satisfaction, call center and Privacy Program management.

Barry earned his B.S. in Microbiology from the Pennsylvania State University and completed the Wharton Management Program at the University of Pennsylvania. He is a member of the American Society for Quality (ASQ) and International Association of Privacy Professionals (IAPP). Barry is also a Certified Information Privacy Manager (CIPM), as awarded by IAPP.

 

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, or 1-800-406-6440.

WRB Communications is pleased to join industry colleagues at the premier Armada Specialty Pharmacy Summit, May 2-6, 2016 in Las Vegas, NV. The Armada Specialty Pharmacy conference will allow participants to meet and share information and strategies on key industry topics and trends, including regulatory concerns, reimbursement challenges, and more.

WRB executives, including Ron Abel, President, Denise Dixon, Senior Vice President, Client Solutions and Rafaella Raofi, Director of Patient Access, along with industry participants will exchange insights and ideas around how to navigate the complexities of the U.S. reimbursement landscape.

WRB is a leading Reimbursement Hub provider in the Washington, DC metropolitan area. WRB delivers effective multi-channel reimbursement and patient access services that enhance access to medicines while also decreasing costs for manufacturers.  To setup a meeting with WRB at the Armada conference, contact us at 571-287-7907 or email denise.dixon@wrbcorp.com.  We look forward to seeing our colleagues there!

 

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, denise.dixon@wrbcorp.com, or +1 703.449.0520.

WRB Communications, a leading provider of multichannel contact center solutions for healthcare manufacturers and service organizations, announced record growth and continued momentum entering 2016. 

WRB’s record revenue growth of 250% in the last three years has been driven by new clients as well as expansion of existing partnerships with clients to support additional brands and new functional areas. To support its growth, WRB continues adding new jobs in the Washington, DC metropolitan area, including full-time Managers, Registered Nurses, Pharmacists, Reimbursement Specialists, Customer Care professionals and experienced Sales representatives within Medical Information, Drug Safety, Reimbursement Hub / Patient Access, Inside Sales / Tele-Detailing and Customer Service.

We are very pleased to continue adding leading manufacturers and service organizations as new clients. We are also grateful for the trust of many of our existing clients to have WRB support their growth,” said Ron Abel, President of WRB. “One of the most important ways to generate continued value is constant innovation and investment in both human and technology resources. WRB’s strong, continued growth is a real tribute to the talent of our people, said Abel. “Our team has an exceptional ability to work with clients to generate great value for them. While our growth has been significant WRB’s focus is “to be great not big." We have managed our growth very carefully adding resources to match client needs retaining key employees and adding new capabilities."

Our representatives operate in a ‘best-in-class’ contact center environment using state of the art technology including our fully integrated multi-channel Interactive Intelligence communications platform. WRB’s CRM solutions include the validated Information Request Management System (IRMS) for our medical and consumer affairs services and the Salesforce application for our reimbursement and inside sales services.

 

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, or 1-800-406-6440.

WRB Communications, a leading provider of multichannel contact center solutions for healthcare manufacturers and service organizations, celebrates its 20th Anniversary this year, highlighting the evolution of a company that continues to grow every day. WRB has successfully supported millions of patients and healthcare providers – building brand loyalty and increasing sales.

Our Anniversary is a testament to our staffs’ dedication to quality and service, said Ron Abel, President of WRB. “Our professionals, which include reimbursement specialists, sales professionals, nurses, pharmacists and customer care specialists, are the best in the business. And, we are thankful to our many pharmaceutical, biotechnology, diagnostic, medical device and trade organization clients we have partnered with in the past 20 years.

Since 1996, WRB has remained focused on the foundation it has built -- providing the highest quality healthcare call center services. Abel said “we are constantly staying in step with current technologies and helping people with the one of the most important aspects of life - their health.”

WRB’s services have evolved throughout the years and its service pillars include:

·         Medical Information and Drug Safety

·         Reimbursement and Patient Access

·         Inside Sales / Tele-Detailing

·         Remote Patient Monitoring

·         Patient Compliance

·         Customer Service

Denise Dixon, Senior Vice President, credits WRB’s ability to stay competitive in the healthcare call center industry with what’s at the heart of WRB: Quality, Compliance, Experience and Reliability.

The evolution of the healthcare call center industry over the past 20 years has been extraordinary. One aspect that hasn’t changed is the demand for the highest quality service. “WRB’s outstanding quality support remains a primary competitive distinction,” said Dixon.

WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, or 1-800-406-6440.

 WRB Communications is pleased to join industry colleagues at the premier Armada Specialty Pharmacy Summit, May 4-8, 2015 in Las Vegas, NV. The Armada Specialty Pharmacy conference will allow participants to meet and share information and strategies on key industry topics and trends, including regulatory concerns, reimbursement challenges, and more.

WRB executives, including Rich Citrenbaum, RPh, Vice President of Commercial Operations, Denise Dixon, Vice President, Sales and Marketing and Rafaella Raofi, Reimbursement Director, along with industry participants will exchange insights and ideas around how to navigate the complexities of the U.S. reimbursement landscape.

WRB, a leading Reimbursement Hub provider, will be exhibiting at this annual event (Booth 306) – the largest specialty pharmacy conference of the year.

WRB delivers effective multi-channel reimbursement support services that enhance access to medicines while also decreasing costs for manufacturers.  To setup a meeting with WRB at the Armada conference, contact us at 571-287-7907 or email denise.dixon@wrbcorp.com.  While at the conference, stop by and visit us at Booth 306.

 

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, customer.care@wrbcorp.com, or +1 703.449.0520.

 

 WRB Communications is pleased to announce its newest service offering –

Interactive Voice Response (IVR) support for product recalls and other critical events. The IVR easily automates interactions with callers. A call center (or, contact center), like WRB, is often the first point of communication with a company’s brand and its customers.

 

WRB Communications’ IVR solution provides its clients and their customers with the flexibility, scalability, and reliability needed to rapidly deploy its IVR application to ease any situation.

WRB Communications has the ability to customize each client’s IVR flow before an event even occurs!  WRB’s customizable IVR solution delivers rapid response to assist their clients during critical events, such as product recalls.  WRB’s IVR solution allows WRB and its team to deliver:

  • Rapid and reliable implementations to handle high call volumes during an event
  • Immediate service to new and existing customers …. without interrupting service!
  • Fast and effective solution for clients during a challenging time.  
  • Dependable cloud platform; No Routers – No Hardware – No Outsourcing
  • Simple and low-cost way to offer product recall or other event information
  • Ability to look-up product lot numbers

“Our IVR solutions are developed to handle large call volumes during peak periods, said Ron Abel, President.  We provide access to customers when they most want it. It allows our clients to give their customers the assurance that an event is under control and enables our client’s to maintain brand loyalty. It’s not just a technology solution. It involves anticipating an unforeseen event and putting in place the processes to deploy quickly.  WRB’s IVR solution provides immediate support without interrupting our clients’ general inquiry phone lines. This service helps us further ensure we maintain our commitment for high quality service even during a product recall.”

About WRB Communications
WRB Communications, Inc. delivers call center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. The company’s multi-channel healthcare communications services include medical information support, adverse event intake, product complaint intake, reimbursement services, inside sales / tele-detailing, patient compliance and adherence, consumer affairs / customer care services and post-contact fulfillment.

 

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, customer.care@wrbcorp.com, or +1 703.449.0520.

 

WRB Communications is pleased to join industry colleagues at the leading Reimbursement and Market Access conference, August 12-13, in Philadelphia, PA. The conference will examine the challenges for gaining coverage for products both in the U.S. and around the world.

WRB executives, including Rich Citrenbaum, RPh, Vice President of Sales Operations, Denise Dixon, Vice President, Sales and Marketing and Rafaella Raofi, Reimbursement Director, along with industry participants will exchange insights and ideas around how to navigate the complexities of the U.S. healthcare landscape.

WRB, a leading healthcare call center provider, will engage with colleagues to:
• Examine the evolution of reimbursement and access in the post-ACA landscape
• Gain insight into global policy issues shaping the U.S. environment
• Evaluate the impact of Medicaid expansion on PAPs and co-pay strategies
• Align PAPs and specialty distribution with brand access strategy

WRB delivers effective, efficient and multi-channel reimbursement support programs that enhance access to medicines while also decreasing costs for manufacturers.
To setup a meeting with WRB, contact us at 703-449-0520 or email denise.dixon@wrbcorp.com.

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support hub services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, customer.care@wrbcorp.com, or +1 703.449.0520.

WRB Communications, a provider of multichannel contact center solutions for healthcare manufacturers and service organizations, recently launched an expanded portfolio of Reimbursement and Patient Support services. WRB’s experience in building relationships with healthcare providers and their patients has positioned WRB to help patients gain access to the medicines they need and ensure the appropriate reimbursement is obtained for patients and healthcare providers.

WRB’s customized reimbursement services are part of its overall suite of healthcare call center services which includes Medical Information services, Patient Compliance and Inside Sales / Tele-Detailing.

“By using our highly trained and specialized teams, coupled with multi-channel technologies and leading CRM systems, WRB’s Reimbursement and Patient Support services work together to help eliminate barriers to financial assistance and address the reimbursement challenges in the marketplace," said Ron Abel, President of WRB Communications.

WRB’s Reimbursement Specialists have provided reimbursement coverage for leading pharmaceuticals and medical device products across therapeutic areas including diabetes, ophthalmology, testosterone therapy, alcohol / opioid dependency, oncology, osteoporosis, multiple sclerosis and pulmonary arterial hypertension (PAH). Our specialists are hand-selected based on their demonstrated reimbursement experience. WRB’s Reimbursement Specialists guide patients, caregivers and healthcare providers through the complex insurance landscape and ease any frustration related to accessing medicines.

WRB’s comprehensive Reimbursement and Patient Support services include:
• Reimbursement Hotlines
• Comprehensive Reimbursement Hub Support
• Benefit Verifications
• Prior Authorizations
• Claims Assistance
• Billing and Coding
• Co-Pay Assistance Support
• Appeals Support
• Patient Assistance and Alternative Funding Support Programs
• REMS Program Management
• Specialty Pharmacy Routing

WRB delivers effective, efficient and multi-channel reimbursement support programs that enhance access to medicines while also decreasing costs for manufacturers.

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include reimbursement and patient support services, medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, customer.care@wrbcorp.com, or +1 703.449.0520.

WRB is pleased to join industry colleagues at a leading pharmaceutical call center event, the 13th Annual Contact Center conference, January 22-23, 2014 in Philadelphia, PA. The conference will cover innovative topics including trends impacting innovations in technology and medical information services, implementing video conferencing for improved customer contact and medical education and leveraging patient-centric communications. During the pharmaceutical call center meeting, attendees will hear how leaders in the field, like WRB, help transform businesses. Participants will share best practices and strategies for managing a diverse set of healthcare call center responsibilities while navigating an evolving regulatory and healthcare landscape. Earlier in the month, WRB will attend the DIA Pharmacovigilance and Risk Management Strategies conference, January 13-15 in Washington, DC. The program will focus on current issues and challenges impacting drug safety. For more information or to schedule time with WRB at an upcoming meeting, contact Denise Dixon, WRB's Vice President of Sales, at 571-287-7907 or by email at denise.dixon@wrbcorp.com. WRB Communications, Inc. delivers call center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. The company's multi-channel healthcare communications services include medical information services, adverse event intake, product complaint intake, patient compliance and adherence, consumer affairs / customer care services, inside sales / tele-detailing and post-contact fulfillment.

WRB Communications Selects Interactive Intelligence Outbound Dialer Solution  -- Interaction Dialer® selected by WRB to improve customer service, increase revenue opportunities, and reduce costs on behalf of healthcare clients.

 

WRB Communications, a provider of multichannel contact center solutions for healthcare manufacturers and service organizations, has selected the outbound dialer solution, Interaction Dialer®, from Interactive Intelligence Group Inc. (Nasdaq: ININ).

WRB will initially deploy Interaction Dialer® to support the company’s inside sales agents who help clients serve vacant territories, conduct lead generation, and schedule appointments.

“We’ll initially use Interaction Dialer® to give our sales agents preview dialing functionality, which will enable them to view customer information before the system places the call so they can provide better service,” said WRB President Ron Abel.

The Interaction Dialer® preview feature takes into account the priority of the call and the skills of the agent, while eliminating the need for agents to dial manually.

WRB has been using the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), since 2009 to support its contact center.

“As an add-on application to CIC, Interaction Dialer® gives us inherent knowledge of call plans and queues, blended agent availability, and number of available lines,” Abel said. “This knowledge results in added efficiencies, which we can pass on to clients in the form of more revenue opportunities and reduced expenses.”

WRB completed the initial phase of its Interaction Dialer® deployment July 29, 2013.

 

About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.

The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, customer.care@wrbcorp.com, or +1 703.449.0520.

 

About Interactive Intelligence

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or info@inin.com; on the Net: www.inin.com.

 

This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.

 

Interactive Intelligence is the owner of the marks INTERACTIVE INTELLIGENCE, its associated LOGO and numerous other marks. All other trademarks mentioned in this document are the property of their respective owners.

Contacts:

Denise Dixon

Vice President, Sales

WRB Communications

+1 703.449.0520, ext. 2227

denise.dixon@wrbcorp.com

 

Christine Holley

Senior Director of Market Communications

Interactive Intelligence

+1 317.715.8220

christine.holley@inin.com

Pages