WRB Communications Selects Interactive Intelligence Outbound Dialer Solution -- Interaction Dialer® selected by WRB to improve customer service, increase revenue opportunities, and reduce costs on behalf of healthcare clients.
WRB Communications, a provider of multichannel contact center solutions for healthcare manufacturers and service organizations, has selected the outbound dialer solution, Interaction Dialer®, from Interactive Intelligence Group Inc. (Nasdaq: ININ).
WRB will initially deploy Interaction Dialer® to support the company’s inside sales agents who help clients serve vacant territories, conduct lead generation, and schedule appointments.
“We’ll initially use Interaction Dialer® to give our sales agents preview dialing functionality, which will enable them to view customer information before the system places the call so they can provide better service,” said WRB President Ron Abel.
The Interaction Dialer® preview feature takes into account the priority of the call and the skills of the agent, while eliminating the need for agents to dial manually.
WRB has been using the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), since 2009 to support its contact center.
“As an add-on application to CIC, Interaction Dialer® gives us inherent knowledge of call plans and queues, blended agent availability, and number of available lines,” Abel said. “This knowledge results in added efficiencies, which we can pass on to clients in the form of more revenue opportunities and reduced expenses.”
WRB completed the initial phase of its Interaction Dialer® deployment July 29, 2013.
About WRB Communications
WRB Communications, Inc. delivers contact center solutions to the pharmaceutical, OTC, biotechnology, medical device and healthcare industries. WRB’s executive management team has more than 100 years of combined experience in the management of outsourced healthcare communications. The company’s 24/7 services include medical information call center support, consumer affairs / customer care services, adverse event reporting, product complaint reporting, patient support, inside sales / tele-detailing, and post-contact fulfillment.
The company was founded in 1996 and is headquartered in Chantilly, Virginia. For more information, contact WRB at www.wrbcorp.com, firstname.lastname@example.org, or +1 703.449.0520.
About Interactive Intelligence
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact center, unified communications, and business process automation software and services. The company’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections and utilities. Interactive Intelligence was founded in 1994 and has more than 5,000 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. Interactive Intelligence employs more than 1,500 people and is headquartered in Indianapolis, Indiana. The company has offices throughout North America, Latin America, Europe, Middle East, Africa and Asia Pacific. Interactive Intelligence can be reached at +1 317.872.3000 or email@example.com; on the Net: www.inin.com.
This release may contain certain forward-looking statements that involve a number of risks and uncertainties. Factors that could cause actual results to differ materially are described in the company's SEC filings.
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